IFTS Refund Policy

1 Scope of This Refund Policy

This Refund Policy applies to all services purchased through the IFTS Platform, including purchases made through:

• IFTS Website
• IFTS Web Application
• IFTS Client Portal
• Online Checkout
• Official Payment Links
• WhatsApp Business (where officially authorized)
• Other official IFTS sales channels

This policy applies to payments made through:

• Online Bank Transfer
• Raast
• Debit Card
• Credit Card
• Other officially approved payment methods introduced by IFTS

This Refund Policy should be read together with our:

• Terms & Conditions
• Privacy Policy

In the event of any inconsistency, the Terms & Conditions shall prevail to the extent permitted by applicable law.

2 General Refund Principles

Every refund request is reviewed individually based on the nature of the purchased service, the stage of processing, work already completed, payments received, and applicable legal or regulatory requirements.

Refund eligibility may depend on factors including:

• Whether professional work has commenced.
• Whether government filing or submission has been initiated.
• Whether consultation services have already been provided.
• Whether documents have been reviewed or processed.
• Whether third-party costs have already been incurred.
• Whether government or statutory fees have already been paid.
• Whether the client has complied with information requests.
• Whether cancellation is requested before or after service commencement.

Refunds are not automatic and are subject to review under this Refund Policy.

3 Services Eligible for Refund

Subject to this Refund Policy, a refund may be available where:

• A payment was mistakenly made.
• A duplicate payment was received.
• The client cancels an eligible service before professional work begins.
• A package upgrade is declined after IFTS recommends a higher package following its initial review.
• IFTS determines that the requested service cannot reasonably be provided and no substantial professional work has commenced.
• A refund is otherwise approved by IFTS in accordance with this policy or required by applicable law.

Approved refunds will generally be processed using the original payment method where reasonably practicable or through another mutually agreed method where necessary.

4 Services Not Eligible for Refund

Unless otherwise required by applicable law, refunds will generally not be available where:

• Professional work has commenced.
• Consultation services have already been delivered.
• Government applications or filings have been submitted.
• Government Challans, Government Fees, Statutory Taxes, Filing Fees or statutory charges have already been paid.
• Third-party charges have already been incurred.
• Documents have been substantially reviewed or processed.
• Services have been completed or substantially completed.
• Digital deliverables have already been issued.
• Physical documents have already been dispatched.
• Refund requests arise solely because the client changes their mind after work has begun.
• Delays are caused by government authorities, regulatory bodies, banks, payment gateways, courier services, or other third parties outside the reasonable control of IFTS.

Each refund request will be assessed based on the actual stage of the service and the work already performed.

5 Ask an Expert Consultation Policy

The Ask an Expert Consultation service operates under a separate consultation model.

The Basic Consultation is provided free of charge.

As no professional fee is collected, no refund is applicable.

If the client chooses to proceed with a paid IFTS service after the consultation, the selected service will follow its own pricing, Terms & Conditions, and Refund Policy.

The Standard Consultation requires payment of an Initial Review Fee.

This fee covers:

• Professional review of the client's matter.
• Initial assessment of documents and information.
• Preparation of professional recommendations.
• Identification of the appropriate service scope.
• Initial response and expert guidance.

If the client proceeds with the recommended IFTS service, the Initial Review Fee may be adjusted against the final professional service fee where stated on the relevant Service Card.

Once the professional review has commenced, the Initial Review Fee is generally non-refundable unless otherwise required by applicable law or expressly approved by IFTS.

The Premium Consultation also requires payment of an Initial Review Fee.

This fee covers executive-level advisory services, including:

• Business growth assessment.
• Strategic planning.
• Expansion recommendations.
• Financial and operational review.
• Investment and business advisory.
• Customized professional guidance.

Where applicable, the Initial Review Fee may be adjusted against the final professional fee if the client proceeds with the recommended service.

Once professional advisory work has commenced, the Initial Review Fee is generally non-refundable unless otherwise required by law or expressly approved by IFTS.

6 Package Review & Upgrade Policy

Certain services cannot be accurately assessed until IFTS reviews the client's submitted information and supporting documents.

Where the initial review indicates that the selected package does not appropriately reflect the complexity, scope, or regulatory requirements of the client's case, IFTS may recommend a different package.

For example:

• Selected Package: Basic – Rs. 8,000
• Recommended Package: Standard – Rs. 15,000

In such cases, the client may choose one of the following options:

The client pays only the remaining difference in professional fees after adjusting the amount already paid.

Service processing will continue under the revised package once the additional payment has been received.

If the client does not agree with the recommended package, they may request cancellation of the order.

Where no substantial professional work has commenced beyond the initial review, IFTS may approve a refund in accordance with this Refund Policy.

If significant professional work has already been completed, the refund amount may be reduced or declined depending on the work performed and any third-party costs incurred.

7 Client Cancellation Before Processing Begins

Clients may request cancellation of an eligible service before professional processing has commenced.

For the purpose of this Refund Policy, professional processing is generally considered to begin when one or more of the following activities has occurred:

• Assignment of the service request to an IFTS professional.
• Professional review of submitted information or documents.
• Activation of the Client Portal for service processing (where applicable).
• Submission of applications to government authorities.
• Preparation of official documents or filings.
• Provision of paid consultation services.
• Commencement of accounting, compliance, or advisory work.
• Any other substantive work directly related to the purchased service.

Where cancellation is requested before any substantial professional work has commenced, IFTS may approve a full or partial refund after deducting any applicable payment processing charges, Government Challans, Government Fees, Statutory Taxes, Filing Fees and Third-Party Charges already paid, or other unavoidable third-party costs.

Cancellation requests submitted after professional processing has commenced will be reviewed under the remaining provisions of this Refund Policy.

8 Cancellation After Professional Processing Begins

Professional services often involve significant planning, review, documentation, regulatory compliance, and expert time before a final deliverable is issued.

Once professional processing has commenced, refund eligibility becomes limited.

Professional processing may include, but is not limited to:

• Professional review of client information.
• Review of uploaded documents.
• Preparation of applications or official documents.
• Tax computation or compliance work.
• Accounting or bookkeeping activities.
• Advisory or consultation services.
• Regulatory research.
• Internal case preparation.
• Submission-ready document preparation.
• Assignment of work to technical specialists.

Where processing has commenced, IFTS may:

• Decline the refund request;
• Approve a partial refund after deducting reasonable charges for work already performed; or
• Approve another fair resolution based on the circumstances of the case.

Each request will be assessed individually based on the actual progress of the service.

9 Government Fees, Statutory Charges & Third-Party Costs

Many IFTS services involve payments to government authorities or third-party service providers.

These may include, but are not limited to:

• Government Registration Fees
• Filing Fees
• Statutory Taxes
• Stamp Duties
• Licensing Fees
• Trademark Filing Fees
• Courier Charges
• Banking Charges
• Payment Gateway Charges
• Verification Charges
• Other regulatory or third-party costs

10 Payment Verification Issues

For payments made through Bank Transfer or Raast, IFTS may require payment verification before commencing service delivery.

Where payment cannot be verified due to reasons such as:

• Incorrect transaction reference numbers;
• Incomplete payment information;
• Failure to upload proof of payment where requested;
• Reversed or cancelled transactions;
• Payments received from unidentified sources; or
• Banking discrepancies,

service processing may be delayed until successful verification is completed.

If payment cannot be verified within a reasonable period and no valid proof of payment is provided, IFTS reserves the right to cancel the order without commencing the service.

11 Card Payment Refunds

Where a refund is approved for a Debit or Credit Card transaction, IFTS will initiate the refund through the same authorized payment gateway used to process the original payment, where reasonably practicable.

The time required for the refunded amount to appear in the client's account may vary depending on:

• The issuing bank;
• The payment gateway;
• Card network processing times; and
• Banking regulations.

IFTS is responsible only for initiating the approved refund and is not responsible for delays caused by banks, payment processors, or card networks after the refund has been submitted.

12 Bank Transfer & Raast Refunds

Where payment was made through Bank Transfer or Raast and a refund is approved, the refund will normally be processed to the bank account nominated by the client after appropriate verification.

Before processing a refund, IFTS may request reasonable information to verify ownership of the receiving account, including:

• Account Title
• Bank Name
• IBAN or Account Number
• CNIC (where reasonably required)
• Any other information necessary to prevent fraud or unauthorized payments

Refunds will only be made to accounts verified in accordance with IFTS procedures and applicable legal requirements.

13 Subscription Services & Recurring Billing

Certain IFTS services are offered on a recurring subscription basis.

Examples include:

• Monthly Sales Tax Return Filing
• Accounting & Bookkeeping
• Payroll Services
• Website Maintenance
• Digital Marketing Retainers
• Business Automation Support
• Other recurring professional services

Clients may cancel eligible subscriptions in accordance with the applicable subscription terms.

Cancellation of a subscription generally prevents future recurring charges but does not automatically entitle the client to a refund for:

• Services already delivered;
• Work already performed;
• Current billing periods that have commenced; or
• Government filings already completed.

Where recurring payments are processed through secure payment tokenization, cancellation instructions should be submitted before the next scheduled billing date to avoid future charges.

14 Failed, Reversed & Duplicate Payments

Occasionally, payment issues may arise due to banking systems, payment gateways, or user error.

If a payment authorization fails and no funds are successfully received by IFTS, no refund is required.

Any temporary authorization hold is managed by the client's issuing bank or payment provider.

Where a payment is reversed or cancelled before settlement, IFTS may suspend or cancel the related service until successful payment has been received.

If a client accidentally makes more than one payment for the same service, the duplicate payment should be reported to IFTS as soon as reasonably possible.

After verification, IFTS may:

• Refund the duplicate amount;
• Apply the duplicate amount to another service requested by the client; or
• Credit the duplicate amount toward future eligible IFTS services, subject to the client's agreement.

Any refund of duplicate payments may be adjusted for non-refundable banking charges or payment gateway fees where applicable.

15 Refund Request Procedure

If you believe you are eligible for a refund under this Refund Policy, you may submit a refund request through one of the official IFTS communication channels.

To help us process your request efficiently, please provide:

• Full Name
• Registered Mobile Number
• Registered Email Address
• Order Number or Invoice Number (if available)
• Service Name
• Payment Date
• Payment Method
• Payment Reference Number
• Reason for the Refund Request
• Supporting Documents (where applicable)

IFTS may request additional information or documentation where reasonably necessary to verify your request.

Submitting a refund request does not automatically guarantee that a refund will be approved.

16 Refund Review Process

Each refund request is reviewed individually to ensure a fair and transparent decision.

During the review, IFTS may consider factors including:

• The nature of the purchased service.
• The stage of service processing.
• Professional work already completed.
• Government submissions already made.
• Third-party costs already incurred.
• Consultation services already provided.
• Client compliance with requested information.
• Applicable legal and regulatory requirements.
• Any exceptional circumstances relevant to the request.

Where clarification is required, IFTS may contact the client through its official communication channels before making a final decision.

The decision communicated by IFTS after completing the review shall be final, subject to any rights available to the client under applicable law.

17 Refund Processing Time

Where a refund has been approved, IFTS will make reasonable efforts to process the refund promptly.

Approved refunds are normally initiated within 7–10 working days from the date of approval.

The time taken for the refunded amount to appear in the client's account may vary depending on:

• The payment method used.
• Banking procedures.
• Payment gateway processing times.
• Card network settlement timelines.
• Public holidays or banking closures.

IFTS is responsible for initiating approved refunds within a reasonable timeframe but is not responsible for delays caused by financial institutions, payment gateways, or other third parties after the refund has been processed.

18 Circumstances Beyond Our Control

Certain events may affect service delivery or the timing of refunds despite reasonable efforts by IFTS.

These events may include, but are not limited to:

• Government authority delays.
• Regulatory changes.
• Banking system interruptions.
• Payment gateway outages.
• Internet or telecommunications failures.
• Natural disasters.
• Fire, flood, earthquake, or other emergencies.
• Cybersecurity incidents.
• Power outages.
• Public holidays.
• Civil unrest or other events beyond the reasonable control of IFTS.

Where such circumstances occur, refund processing or service delivery may be delayed until normal operations resume.

IFTS will make reasonable efforts to keep affected clients informed whenever practicable.

19 Changes to This Refund Policy

IFTS reserves the right to amend, update, or revise this Refund Policy from time to time to reflect:

• Changes in applicable laws or regulations.
• New payment methods.
• Introduction of new services or subscription models.
• Operational improvements.
• Security enhancements.
• Business process updates.
• Changes in government or third-party requirements.

The latest version of this Refund Policy will always be published on the IFTS Platform.

Any revised version becomes effective from the date of publication unless otherwise stated.

Clients are encouraged to review this Refund Policy periodically before purchasing or renewing any service.

20 Contact & Refund Assistance

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us through our official communication channels.